1. Introduction and Acceptance of Terms
Welcome to JoyPlanet Park. These Terms of Service ("Terms") govern your access to and use of our amusement park facilities, services, website, and all related offerings located at 45 Adelaide St, Brisbane QLD 4000, Australia. By entering the park premises, purchasing tickets, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree with any part of these Terms, you must not access or use our services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website. Your continued use of our services following any changes constitutes acceptance of those changes.
These Terms apply to all visitors, users, and others who access or use JoyPlanet Park services, including but not limited to park guests, website visitors, workshop participants, and event attendees.
2. Ticket Purchase and Admission
2.1 Ticket Validity
All tickets purchased for JoyPlanet Park are valid only for the date specified on the ticket unless otherwise stated. Single-day tickets grant admission for one day only and cannot be used on different dates without prior authorization. Annual passes and multi-day tickets are subject to specific terms outlined at the time of purchase.
2.2 Pricing and Payment
Ticket prices are subject to change without notice. All prices are listed in Australian Dollars (AUD) and include applicable taxes unless otherwise stated. Payment must be completed in full at the time of purchase through our accepted payment methods. We accept major credit cards, debit cards, and digital payment platforms.
2.3 Refunds and Cancellations
All ticket sales are final and non-refundable except in cases where JoyPlanet Park cancels operations due to severe weather, safety concerns, or other circumstances beyond our control. Refund requests must be submitted within 14 days of the scheduled visit date. Annual passes and special event tickets may have different refund policies as specified at purchase.
2.4 Age Requirements
Children under the age of 14 must be accompanied by a responsible adult (18 years or older) at all times while in the park. Valid identification may be required to verify age for discounted tickets. Proof of age must be presented upon request for senior citizen discounts and child tickets.
3. Park Rules and Guest Conduct
3.1 Safety Requirements
All guests must comply with posted safety regulations and instructions from park staff. Height, weight, and health restrictions apply to certain attractions for safety reasons. Guests with medical conditions, pregnancy, or recent surgeries should consult attraction warnings before riding.
The following items are prohibited in the park for safety reasons:
- Weapons of any kind, including firearms, knives, and replicas
- Illegal substances and drugs
- Outside alcoholic beverages
- Glass containers (except baby food jars and medicine bottles)
- Drones and remote-controlled devices
- Professional photography equipment without prior authorization
- Skateboards, rollerblades, and wheeled devices (except wheelchairs and strollers)
3.2 Guest Behavior
Guests are expected to behave in a respectful and appropriate manner at all times. Disruptive, offensive, or dangerous behavior will not be tolerated. JoyPlanet Park reserves the right to remove any guest who:
- Engages in fighting, harassment, or threatening behavior
- Uses profane, vulgar, or offensive language
- Appears intoxicated or under the influence of drugs
- Damages park property or equipment
- Violates posted rules or staff instructions
- Engages in unauthorized commercial activity or solicitation
Guests removed from the park for violating conduct policies will not receive refunds and may be banned from future visits.
3.3 Dress Code
Guests must wear appropriate clothing and footwear at all times. Shirts and shoes are required throughout the park. Swimwear is only permitted in designated water attraction areas. Offensive or inappropriate clothing may result in denied entry or removal from the park.
4. Liability and Assumption of Risk
4.1 Assumption of Risk
By entering JoyPlanet Park, you acknowledge that amusement park activities involve inherent risks, including but not limited to the risk of personal injury, property damage, or death. You voluntarily assume all risks associated with your visit and participation in park activities, whether those risks are known or unknown.
4.2 Limitation of Liability
To the maximum extent permitted by law, JoyPlanet Park, its owners, operators, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of park facilities or services. This includes but is not limited to:
- Personal injury or property damage resulting from your visit
- Loss or theft of personal belongings
- Ride closures or operational changes
- Weather-related disruptions
- Food allergies or dietary reactions
- Interactions with other guests
4.3 Insurance and Medical Care
JoyPlanet Park maintains appropriate insurance coverage as required by law. However, guests are responsible for their own medical insurance and any medical expenses incurred during their visit. Emergency medical services are available on-site, but guests may be responsible for associated costs.
4.4 Waiver of Claims
By using our services, you waive any and all claims against JoyPlanet Park for injuries or damages sustained during your visit, except in cases of gross negligence or willful misconduct on our part. This waiver extends to your heirs, executors, and legal representatives.
5. Photography, Media, and Privacy
5.1 Personal Photography
Guests may take personal photographs and videos for private, non-commercial use. However, professional equipment including tripods, lighting equipment, and selfie sticks may be restricted on certain attractions for safety reasons. Commercial photography or filming requires prior written authorization from park management.
5.2 Park Photography Rights
By entering JoyPlanet Park, you consent to being photographed, filmed, or recorded by the park or its authorized representatives. These images may be used for promotional, marketing, or operational purposes without compensation to you. If you do not wish to be photographed, please notify a guest services representative.
5.3 Security and Surveillance
For the safety and security of all guests, JoyPlanet Park utilizes video surveillance throughout the premises. By entering the park, you consent to being monitored and recorded. Surveillance footage may be reviewed for security purposes and provided to law enforcement when necessary.
5.4 Privacy Policy
Collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.
6. Lost and Found Property
JoyPlanet Park is not responsible for lost, stolen, or damaged personal property. While we maintain a lost and found service, we cannot guarantee the recovery of lost items. Found items are held for 90 days before being disposed of or donated to charity.
To claim lost property, guests must provide detailed description and proof of ownership. Valuable items should be reported to security immediately. We recommend keeping valuables secured or utilizing our rental locker services available throughout the park.
7. Intellectual Property Rights
All content, trademarks, logos, service marks, and intellectual property displayed or used at JoyPlanet Park or on our website are the property of JoyPlanet Park or their respective owners. This includes but is not limited to:
- The JoyPlanet Park name, logo, and branding
- Attraction names and designs
- Website content, graphics, and layouts
- Marketing materials and promotional content
- Mascot characters and themed entertainment
You may not use, reproduce, distribute, or create derivative works from any of our intellectual property without express written permission. Unauthorized use may result in legal action and damages.
8. Food and Beverage Services
JoyPlanet Park offers various dining options throughout the park. While small snacks and sealed water bottles are permitted, large coolers and full meals from outside are not allowed. Exceptions are made for guests with special dietary needs, baby food, and medical requirements.
All food and beverage sales are final. We strive to accommodate dietary restrictions and allergies, but cannot guarantee complete allergen-free environments. Guests with severe allergies should consult with restaurant staff before ordering and carry appropriate medication.
Alcoholic beverages are served only to guests 18 years and older with valid identification. We reserve the right to refuse service to anyone and to remove intoxicated guests from the premises.
9. Special Events and Private Functions
JoyPlanet Park hosts special events, private parties, and corporate functions subject to separate agreements and terms. Event bookings require advance reservations and deposits. Cancellation policies vary by event type and are specified in individual contracts.
During special events, certain areas of the park may be reserved for private use. Regular park tickets may have restricted access during these times. Event-specific tickets are non-transferable and subject to the terms outlined at purchase.
10. Website Use and Digital Services
10.1 Website Access
Our website provides information, ticket purchasing, and other digital services. We strive to maintain accurate and current information but do not guarantee the completeness or accuracy of website content. Technical issues, errors, or omissions may occur, and we reserve the right to correct them without notice.
10.2 User Accounts
Creating an account on our website requires accurate information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized access or security breaches.
10.3 Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the content, privacy practices, or terms of service of external sites. Access to third-party websites is at your own risk.
11. Accessibility Services
JoyPlanet Park is committed to providing accessible experiences for all guests. We offer wheelchair rentals, accessible attractions, companion restrooms, and designated viewing areas. Guests requiring special accommodations should contact Guest Services in advance or upon arrival.
Service animals are welcome throughout the park in accordance with applicable laws. Guests with disabilities may be accompanied by support persons at no additional charge for the companion. Please present appropriate documentation to Guest Services for assistance.
12. Weather Conditions and Park Closures
JoyPlanet Park operations may be affected by weather conditions including rain, lightning, extreme heat, or high winds. For safety reasons, outdoor attractions may close temporarily during adverse weather. We do not provide refunds for weather-related closures unless the entire park closes for the day.
The park reserves the right to close partially or completely for maintenance, special events, or safety concerns. We will make reasonable efforts to notify guests of planned closures through our website and social media channels. Emergency closures may occur without advance notice.
13. Indemnification
You agree to indemnify, defend, and hold harmless JoyPlanet Park, its owners, operators, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your violation of these Terms of Service
- Your violation of any laws or regulations
- Your violation of any third-party rights
- Your use of park facilities and services
- Your conduct while at the park
14. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of JoyPlanet Park services shall be subject to the exclusive jurisdiction of the courts located in Brisbane, Queensland.
Before pursuing legal action, parties agree to attempt resolution through good faith negotiation. If negotiation fails, disputes may be submitted to mediation before proceeding to litigation.
15. Severability and Entire Agreement
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and JoyPlanet Park regarding use of our services and supersede all prior agreements and understandings.
16. Contact Information
If you have any questions, concerns, or comments regarding these Terms of Service, please contact us:
JoyPlanet Park
45 Adelaide St, Brisbane QLD 4000, Australia
Email:
[email protected]
Phone: +61 7 3112 5894
Guest Services are available during regular park operating hours to assist with any inquiries or concerns.
17. Acknowledgment
By using JoyPlanet Park services, purchasing tickets, or entering the park premises, you acknowledge that you have read these Terms of Service, understand them, and agree to be bound by their provisions. You further acknowledge that these Terms may be updated periodically and that your continued use of our services constitutes acceptance of any modifications.
Thank you for choosing JoyPlanet Park. We look forward to providing you with an exceptional entertainment experience!